Since you are at this page you probably already have a POP3 Account, if you do not then please read the FAQ about mail services under domains or go to our pop3 server to configure a mail account: http://pop3.bitshop.com

Generic Setup Instructions:
Setup in Microsoft Outlook
Setup in Microsoft Outlook 2002 / 11
Setup in Microsoft Outlook Express
Setup in Netscape 7 Mail:
Setup in Eudora / Eudora Pro:

 

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Generic Setup Instructions:

SMTP Server Name	smtp.bitshop.com
POP3 Server Name	pop3.bitshop.com

When you set up your mailbox you will be assigned a mailbox number, something like mail9876 - this is your POP3 username.

Our SMTP server requires authentication. The login / password to authenticate is your mailbox username / password.  If you get an error like server is not configured to relay mail for xyz@<somewhere>.com from myname@<yourname>.com this is because you have not authenticated.  This will not effect web server scripts which send mail.

These values will be filled into your mail programs POP information, some programs prompt in slightly different ways; below is an explanation of each.

If your mail software does not supported authenticated send then you can use your dial up providers smtp server (sending mail and receiving are completely unrelated; see below); or if you have a static IP address we can allow you to connect from that IP without authentication.  Most business DSL connections are a static IP. As a last resort you can use your dial up providers SMTP server, they can authenticate by knowing you dialed in through them so they should allow anything through. Since you don't dial into our network directly we are forced to authenticate with a username / password. 

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Setup in Microsoft Outlook 98 / 2000:

1. If you don't already have a profile create a new profile.  The service you will be using is "Internet E-Mail".    If you already have a profile go to tools - services - Internet E-Mail - click Properties.

2. Under Servers: The last checkbox - My Server Requires Authentication - this must be checked. If you click settings it should be set to Use Same Information as my incoming mail server.

3. NOTE: Outlook 97 does not support authenticated send.  You must upgrade to Outlook Express (free with Internet Explorer), Outlook 98, or Outlook 2000. 

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Setup in Microsoft Outlook 2002:

1. These instructions are to create a new profile

2. Launch Outlook, When it prompts for which profile click New

3. Click Add a new e-mail account

4. Select POP3

5. User Information:

   1. Your Name: (Whatever you wish for people to see as your name)

   2. E-Mail Address: (Your return address, i.e. webmaster@<domain.com>)

6. Server Information:

   1. Incoming mail server: pop3.bitshop.com

   2. Outgoing mail server: smtp.bitshop.com

7. Login Information:

   1. Username: mail####

   2. Password: (Your password)

   3. Remember Password can be checked if you wish

8. Click More Settings - Outgoing Server tab - Select "My outgoing server (SMTP) requires authentication" - Use same settings as my incoming mail server should be selected

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Setup in Microsoft Outlook Express:

1. Go to Tools - Accounts.  Click Add - E-Mail Account - This will run the internet mail wizard. 

2. Fill in your name as you wish for it to appear on messages you send. 

3. Use I already have an e-mail address and type in the address you wish for people to see (do not use the mailxxxx@pop3.bitshop.com) - 

4. My incoming mail server is a POP3 server. Incoming server:  pop3.bitshop.com - Outgoing server: smtp.bitshop.com 

5. Internet Mail Logon - This should be the mailxxxx number and your mailbox password.  This will bring you to outlook express to use it. However you must go to tools - Accounts - click the account you just created and do properties.

6. Under Servers: The last checkbox - My Server Requires Authentication - this must be checked. If you click settings it should be set to Use Same Information as my incoming mail server.

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Setup in Netscape Mail (version 7):

1. Remove any existing account(s) if they aren't to be used any longer

2. Click Add Account

3. Select EMail account and click next

4. Your Name: Enter what you wish to have displayed in your emails

5. EMail Address: Your e-mail address @ your domain name.com

6. Type of server: POP3

7. Incoming Server: pop3.bitshop.com

8. Username: mail####

9. Account Name: Anything you wish to name it in Netscape

10. Click finish

11. Go to Outgoing Server (SMTP)

12. Server Name: smtp.bitshop.com

13. Port: 25

14. Use name and password should be checked

15. Username: mail####

16. Make sure this is your default smtp account

17. NOTE: We've had a few users report that even though smtp.bitshop.com is the default smtp account netscape requires them to edit their incoming mail account - Click Advanced - and manually select smtp.bitshop.com:25 as the outgoing mail server.  This shouldn't be required but if you get an error "unable to connect to the smtp server" manually setting your account to go to smtp.bitshop.com:25 should fix it.

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Setup in Eudora / Eudora Pro:

Select Tools - Options - Hosts: Under 'Pop Account' input your account name mailxxxx <we provide you with this number once your mail account is set up>@pop3.bitshop.com. Example: mail9876@pop3.bitshop.com. 'SMTP' should be configured for your outgoing mail server.

Select Tools - Options - Checking Mail: This should be set to the same name as your previous POP account.

Select Tools - Options - Sending Mail: Under 'Return Address' fill this to show the return address you want people to reply to you at. Example:you@yourDomain.com

Under Getting Started: Make sure the checkbox is selected for allow authenticated send.

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